We are committed to your privacy and understand that information about you and your health is personal. We are also required by law to maintain the privacy of our patients’ information. This Website is designed to provide information about our organization, facilities and services.
This Privacy Policy applies only to our online activities and is valid for users to our website with regards to the information that they shared, and information collected from users of the website unitedmedical.ae and mobile application United Medical. This policy is not applicable to any information collected offline or via other channels.
By using any of our services, including website or any telemedicine services, you agree and consent to our collection and use of your information in accordance with this Privacy Policy, including the disclosures described herein and the potential transfer of your personal information to another territory, subject to all applicable data protect laws in the United Arab Emirates.
Your use of this website or any digital services indicate your agreement and acceptance of our Privacy Policy and to the following terms and conditions, subject to all applicable data protection laws in the United Arab Emirates.
Visitors of our website are not permitted to copy, distribute, republish, upload, post, nor transmit in any way, any of our website’s material without the prior written consent of United Medical Center.
Users of our website unitedmedical.ae or mobile application United Medical have full discretion to provide their identification information when there is a response or feedback emails are sent to unitemedical.ae or while registering for our services via the website or mobile application. We assume that information provided by the users of our website is in a good faith and is credible and accurate.
By using this website, you hereby grant us a perpetual, royalty-free, non-exclusive license in any copyrightable material that you transmit or post to our website. You are not permitted to establish a link to this website without our express written consent. Except as otherwise stated below, we do not use, sell, trade, or rent your personally identifiable information collected on the site to others. The information collected by our site is used for the purpose of providing health services including processing bookings and updating of your appointments, to provide health services, to keep you informed about your appointment status, to notify you of products or any special offers that may be of your interest, and for statistical purposes of improving and developing our site. The information we collect may be made available to doctors, nurses, and other staff members who coordinate or deliver your care. We may use your information for clinical research purposes as permitted by the relevant applicable laws for those purposes. We will disclose your Delivery information to third parties, who will process your Personal Database on our instructions for order tracking purposes, as appropriate. Additionally, we may be permitted or required by law to make certain other uses and disclosures of your information without your authorization.
We may collect, process and retain the following types of information provided by you from the website including
information which is able to personally identify you and which may be provided by you at the time of voluntary registration for the services offered by us or gathered through your use of the website; including when you make enquiries through the website, this may include name, address, email address, date of birth, mobile number, National ID card/number, username etc.;
financial information (for example, credit card details, bank details);
information related to your use of the website (for example, domain name, IP address and cookies, location data);
information relating to your purchase of or access to a product or service (such as records of purchase, delivery details, payment receipts etc.);
any feedback or comments provided by you online;
information relating to your medical insurance coverage, should you choose to provide it for direct billing purposes; and
any other information you independently choose to provide to us via the sites from time to time (for example, if you complete an enquiry form, register for a promotion or participate in a support chat service)
The United Medical Mobile App utilizes the SMS messaging feature of the user’s device to send and receive messages. This is necessary for authenticating the user and providing secure access to the user’s data on the United Medical Mobile App. By activating this option, the user grants United Medical Mobile App the access to their messages. The United Medical Mobile App automatically populates the one-time SMS passcode delivered to the user’s device in order for the user to log in or authenticate the identity.
Our Application/Website may contain links to other websites of interest. However, once you have used these links to leave our site Application/Website, you should note that we do not have any control over that other website and the material contained therein. Therefore, we cannot be made responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
unitedmedical.ae follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Some webpages in the website may not function properly if the cookies are turned off, you can choose to turn off cookies in your browser and delete them from your hard drive. You can find more information about cookies at: allaboutcookies.org.
You may consult this list to find the Privacy Policy for each of the advertising partners of unitedmedical.ae. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on unitedmedical.ae, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that unitedmedical.ae has no access to or control over these cookies that are used by third-party advertisers.
We value your trust in providing us with your Personal Information, thus we use commercially acceptable means of protecting it. However, it is widely understood that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We consider to be Personal Information concerning, including or relating to your health and which may include information about:
your individual health, including your medical history;
your physical attributes, such as weight, height, etc.;
any disabilities that you may have or have had;
any healthcare services that are being provided, or have been provided, to you; and
you which is collected before, or in the course of, and incidental to, the provision of any healthcare services; and
any other information or document you elected to provide.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. unitedmedical.ae does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in unitedmedical.ae or in our mobile application. This policy is not applicable to any information collected offline or via channels other than this website or in our mobile application.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.
